Terms & Conditions

UK DELIVERY
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We always aim to send any orders placed before 2pm the very same day, any orders placed after 2pm will be sent the following day. In some cases we may have to wait for the item to arrive back in stock but this is very rare. Please note due to Covid-19 they're may be slight delays in processing your order.
All our UK orders are sent on DPD Next Day service, With DPD Predict we can now provide you with an estimated 1 hour time slot notified by SMS and email, so you don't have to wait in all day.
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MISSING OR DAMAGED GOODS
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Please ensure all information provided (Delivery address) are correct, we cannot accept responsibility for missing parcels sent to an incorrectly provided delivery address.
Orders will take between 3-5 working days to arrive from order date, any parcels that get delayed will need up to 30 days to issue refund as we will need to take this up with our chosen courier
(parcels tend to turn up within this time).
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CANCELLING AN ORDER
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If u change your mind on an order please contact us as soon as possible to rectify, if the order has already been dispatched the matter will have to be dealt with as if it was a return (postage not refunded)
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RETURNS
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All orders are eligible for a refund if are returned to us in the condition they were sent out in within 28 days of you receiving the item. In the case where you believe the item you have received is faulty please contact us as soon as possible and we will advise you on the steps to take.
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EXCHANGES
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When exchanging an item please ensure you contact us as soon as possible to ensure we have the correct size to amend your order, then you will be advised from there. Buyer is eligible to pay return postage but we will cover sending out your amended order.
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RETURN ADDRESS
X-Records
44 Bridge Street
Bolton
BL1 2EG
United Kingdom